Transfer to Voicemail

1. Using the Desk phone to Transfer caller to Users’ Voicemail

With the caller on the phone, press the Message Button.

If you have an expansion module with user’s button:

Press the User’s Key to Transfer the Call to that user’s voicemail.

Then hang up.

If you do not have an expansion module with user’s buttons (quick transfer keys):

Type in the user’s extension you want to send the caller to for voicemail.

Hit the Call Button from the screen.

2. Using the Dialpad App to Transfer Caller to Users Voicemail

With the caller on the phone, click on the Transfer Button in the Dialpad App (bottom of the Dialpad screen).

A screen will pop up for you to type in the user’s name or extension you want to transfer the caller to.

In the box type in the users extension or name. Press Enter.

Look for the “Transfer [Callers Name/Number] to [Users] voicemail?” and click on that.

You will receive a message that the transfer is complete and can close that window with the X.