SSPR (Self Service Password Reset) – Enrollment, and Utilization Guide

Enrollment

Navigate to aka.ms/ssprsetup and configure an authentication method. 

Plug in your username@jrenet.com  

You will then be directed to plug in your password for OKTA:

Once you sign in with OKTA: 

You will be redirected to add another verification method – this is what enrolls you in SSPR for self service password reset. Click NEXT

To add a phone number, select “I want to set up a different method” 

Select MICROSOFT AUTHENTICATOR

If navigating to https://aka.ms/ssprsetup results in redirect to

My Sign-Ins | Security Info | Microsoft.com 

You will want to add a sign-in method

Microsoft Authenticator will be the method, which you will be prompted to install: 

To install, navigate to COMP PORTAL

Search for Microsoft Authenticator 

Install this app

Once installed, on your computer - go back to the screen and select "Next"

Select "Next" again:

This will generate an individualized QR Code:

Head back over to your phone on the Microsoft Authenticator app and choose "Scan QR Code"

Scan the code that was generated on your computer:

Then you are in! 

You may get an additional first push/confirmation with a code on the computer that will need to be plugged in on your phone - my code was 52 for the example: 

Plug in the code, and hit YES

Enter your phone number, and verify the code sent. 

Once completed, you are enrolled! 

NOTE: WE ENCOURAGE YOU TO SET UP THE MICROSOFT AUTHENTICATOR APP

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Utilization

Navigate to aka.ms/sspr 

As seen in this screenshot, you can reset your password with the ‘I forgot my password’ option – OR – perform an account unlock with the ‘I know my password but still can’t sign in’ option. 

Verify your number, you will receive a code

Enter the code, and hit NEXT

From this point – either your password reset should kick off, OR you have unlocked your account successfully.