Utilization

Navigate to aka.ms/sspr 

As seen in this screenshot, you can reset your password with the ‘I forgot my password’ option – OR – perform an account unlock with the ‘I know my password but still can’t sign in’ option. 

Verify your number, you will receive a code

Enter the code, and hit NEXT

From this point – either your password reset should kick off, OR you have unlocked your account successfully.